Covid-19

Thursday, April 9, 2020

Dear San Ysidro Health Community,

We remain open to serve you.If you are concerned that you have been exposed to COVID-19 or are worried about the cold or flu or other health concerns, we are here for you.

SPEAK DIRECTLY WITH A HEALTHCARE PROVIDER
Call our new San Ysidro Health Line at 619-205-6792 and speak directly with a health care provider Monday thru Friday between 8:00 am – 5:00 pm and Saturdays, 8:00 am to 4:00 pm. These visits are both convenient and safe for all.

DENTAL DEPARTMENT URGENT CARE
Our Dental Department Urgent Care is open for patients with pain or infection. Please call 619-434-3200 to receive an appointment.

BEHAVIORAL HEALTH PHONE VISITS
Behavioral Health visits continue but instead of in-person visits, they are conducted over the phone.

WOMEN, INFANTS AND CHILDREN (WIC) SERVICES
To ensure the safety of our families served and staff during this time, WIC appointments will take place over the phone. Please call us at 1-888-942-7942 for any questions you may have.

HIV CARE, TREATMENT & PREVENTION PrEP, PrEP-AP SERVICES INCLUDING LGBTQ FOCUSED CARE
To speak directly with your healthcare provider, please call your clinic home: SYHealth 619-205-6383, GeMS 619-941-2479 or KCHC 619-662-4127. Our Coordinated Services are available by phone at 619-662-4161, or at Our Place at 619-527-7390, Monday – Friday from 8:30am to 5:00pm.

HEALTH EDUCATION AND PROMOTION
Please visit the online Health Education Wellness Program for complete details on virtual health education sessions or contact the Health Education line at 619-662-4100, ext. 2935.

PHONE FIRST
Please call 619-662-4100 BEFORE coming to any of our clinics or urgent care. We will advise you on the best way to receive the care you need without compromising your health, and the health of other patients and our staff.

COVID-19 TESTING
We understand many patients have questions and concerns about the need for Coronavirus (COVID-19) testing. In most cases, testing doesn’t change the way we manage the disease. Our primary focus at this time is on the safety of patients; carefully evaluating health status and deciding the safest place to recover, either at home or in the hospital. When medically necessary, we will connect patients to testing and ensure they receive the correct level of medical care for their needs.

DONATE TO PROTECT OUR HEROES
We are all in this together and we are committed to taking every step possible to minimize the potential spread of the virus. We are honored to have a dedicated team of healthcare experts who fight the daily war on this pandemic for the good of all San Diegans. We can’t do it alone, and we can’t do it without supplies. DONATE NOW and help us take care of our heroes who are taking care of us.

GUESTS ACCOMPANYING PATIENTS TO APPOINTMENTS
If you must come in for an appointment, please do not bring other guests unless you need their assistance for your visit. Please note that only guests 18 and older may accompany you. We realize this may be inconvenient for parents; however, it is vital to reduce the spread of the Coronavirus. This will protect you, your children, other patients, and our doctors and staff. We appreciate your understanding and cooperation.

NONESSENTIAL APPOINTMENTS
If you have appointments for a medical need that is not essential at this moment including: physical examinations, radiology, dental, health maintenance examinations and similar services, we will be cancelling and/or rescheduling those appointments. We encourage you to use our patient portal whenever possible to stay updated.

All patients and visitors will be evaluated prior to entry at any of our San Ysidro Health clinics. If you show symptoms, you will be provided with a mask and may be asked to remain outside of the facility or be isolated from other patients in order to minimize contact.

Our organization is closely monitoring this situation and making adjustments as needed. We are also following protocols and recommendations provided by the Centers of Disease Control and Prevention (CDC), San Diego County Health and Human Services Agency and state/local health officials.

HELP US STOP THE SPREAD OF COVID-19