Covid-19

Friday, May 29, 2020

Dear San Ysidro Health Community,

We remain open to serve you.If you are concerned that you have been exposed to COVID-19 or are worried about the cold or flu or other health concerns, we are here for you.

SPEAK DIRECTLY WITH A HEALTHCARE PROVIDER
Call our new San Ysidro TeleHealth Line at 619-205-6792 and speak directly with a health care provider Monday thru Friday between 8:00 am – 8:00 pm and Saturdays, 8:00 am to 4:00 pm. These Telehealth visits are both convenient and safe for all.

COVID-19 TESTING ONLY APPOINTMENTS 
If you would like to be tested for COVID-19, please call (619) 205-6365 Monday thru Friday 8 AM – 5 PM to schedule an appointment for testing only. The testing appointment does not include medical care. You will only receive your test result for this appointment, and it is recommended you follow-up with you primary care physician. Actual COVID-19 tests are only performed Monday thru Friday 10 AM – 3 PM with a confirmed appointment.

However, if you are experiencing any COVID-19 symptoms, we recommend you call our SYHealth Line at 619-205-6792 to speak directly to a healthcare provider to address your concerns, Monday thru Friday 8 AM – 8 PM and Saturdays 8 AM – 4 PM.

DENTAL DEPARTMENT – TELEDENTISTRY
SYHealth Dental is now offering Teledentistry Video Conferencing for patients with active infection and/or pain. Please call 619-434-3200 to speak with a Dental Provider.  Hours: M-F – 8am to 12pm, 1pm to 5pm.

DENTAL DEPARTMENT URGENT CARE
Our Dental Department Urgent Care is also open for patients with pain or infection. Please call 619-434-3200 to receive an appointment.

BEHAVIORAL HEALTH PHONE VISITS
Behavioral Health visits continue but instead of in-person visits, they are conducted over the phone.

WOMEN, INFANTS AND CHILDREN (WIC) SERVICES
To ensure the safety of our families served and staff during this time, WIC appointments will take place over the phone. Please call us at 1-888-942-7942 for any questions you may have.

HIV CARE, TREATMENT & PREVENTION PrEP, PrEP-AP SERVICES INCLUDING LGBTQ FOCUSED CARE
To speak directly with your healthcare provider, please call your clinic home: SYHealth 619-205-6383, GeMS 619-941-2479 or KCHC 619-662-4127. Our Coordinated Services are available by phone at 619-662-4161, or at Our Place at 619-527-7390, Monday – Friday from 8:30am to 5:00pm.

HEALTH EDUCATION AND PROMOTION
Please visit the online Health Education Wellness Program for complete details on virtual health education sessions or contact the Health Education line at 619-662-4100, ext. 2935.

PHONE FIRST
Please call 619-662-4100 BEFORE coming to any of our clinics or urgent care. We will advise you on the best way to receive the care you need without compromising your health, and the health of other patients and our staff.

DONATE TO PROTECT OUR HEROES
We are all in this together and we are committed to taking every step possible to minimize the potential spread of the virus. We are honored to have a dedicated team of healthcare experts who fight the daily war on this pandemic for the good of all San Diegans. We can’t do it alone, and we can’t do it without supplies. DONATE NOW and help us take care of our heroes who are taking care of us.

GUESTS ACCOMPANYING PATIENTS TO APPOINTMENTS
If you must come in for an appointment, please do not bring other guests unless you need their assistance for your visit. Please note that only guests 18 and older may accompany you. We realize this may be inconvenient for parents; however, it is vital to reduce the spread of the Coronavirus. This will protect you, your children, other patients, and our doctors and staff. We appreciate your understanding and cooperation.

NONESSENTIAL APPOINTMENTS
If you have appointments for a medical need that is not essential at this moment including: physical examinations, radiology, dental, health maintenance examinations and similar services, we will be cancelling and/or rescheduling those appointments. We encourage you to use our patient portal whenever possible to stay updated.

All patients and visitors will be evaluated prior to entry at any of our San Ysidro Health clinics. If you show symptoms, you will be provided with a mask and may be asked to remain outside of the facility or be isolated from other patients in order to minimize contact.

Our organization is closely monitoring this situation and making adjustments as needed. We are also following protocols and recommendations provided by the Centers of Disease Control and Prevention (CDC), San Diego County Health and Human Services Agency and state/local health officials.

HELP US STOP THE SPREAD OF COVID-19

    • Practice social distancing and stay at home as much as possible.
    • Stay home when you are sick (except to get medical care).
    • Wash your hands often with soap and water for at least 20 seconds. If soap and water aren’t available, use an alcohol-based sanitizer that is at least 60% alcohol.
    • Avoid touching your eyes, nose and mouth.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If a tissue is unavailable, sneeze or cough into your elbow.
    • Clean and disinfect frequently touched surfaces using a regular household cleaner spray or wipes.

 

ADDITIONAL RESOURCES

 

Food Distribution Sites in San Diego County

 

COMPLETE YOUR CENSUS 2020 QUESTIONNAIRE BY AUGUST 14, 2020 – MORE INFO AT WWW.CENSUS.GOV