Welcome to San Ysidro Health
“Your Medical Home”
“Patient-centered” is our way of saying that you are the most important person at San Ysidro Health. You are at the center of your healthcare.
“A medical home is where your healthcare begins.”
At San Ysidro Health, you join a team of healthcare professionals who are committed to providing care which produces the best results for you. Your care team will give you the tools to help you take an active role in your health.
Your Medical Home Team Can Help You:
- Get to know your team
Your care team will help you manage all of your healthcare needs and help answer any questions you may have.
- Work with other medical experts, if needed
If you need to see a specialist, your team can keep in touch with the specialist to make sure that you get the care that you need.
- Track your health information using electronic records
Your medical team can track your health information using computers and electronic records. Your medical team will have all of your records in one place.
- Reach your team when you need them
Your team has convenient office hours for your appointments, including sameday appointments, access to Urgent Care services, and after-hour advice from a healthcare provider who has access to your records for non-emergency, yet urgent medical needs.
“What can YOU do to help?”
- Be an active team player
Talk with your team about your health questions. Share the successes and the challenges you have had with healthcare, in the past.
Tell a team member about any recent hospitalizations or visits you have made to the emergency room or urgent care center. It’s also important to list all of the prescribed or over-the-counter medications you are currently taking.
Tell your team how you feel about the care you are receiving from them.
- Take care of your health
Follow the healthcare plan which you and your team have developed. Make sure that you understand how to follow the plan.
Set goals which you can reach. Once you begin to see results, you and your team can discuss adding new goals.
- Talk openly with your team
If you are having trouble sticking with your care plan, tell your team about it.
If you feel your care plan is not working, please communicate any of your concerns. Tell your team what is not working so that, together, you can make needed changes.
Your CARE TEAM consists of these healthcare professionals:
PROVIDER • REGISTERED NURSE • CARE COORDINATOR • MEDICAL ASSISTANT PATIENT ACCESS REPRESENTATIVE
The main responsibility of your care team is to work for YOU. Rest assured that your care team reviews your care and progress. They coordinate your care under the leadership and expertise of your Primary Care Provider.
They are responsible for your ongoing care and for providing for all of your healthcare needs. Their overall goal is to help you to improve your health. They are also dedicated to explaining why certain procedures are recommended, as well as patiently answering your questions.